1. Under the customer's normal storage, transportation, maintenance, and use conditions, when the product cannot be used normally due to manufacturing quality problems, five packs (warranty, return, replacement, compensation, and disassembly) are provided.
2. When receiving quality information feedback, we will put forward handling opinions within 24 hours and deal with problems in time. After normal operation, analyze the reasons and clarify responsibilities.
3. Provide necessary technical documents and product qualification certificates for the manufactured products.
4. Provide spare parts, spare parts and installation, commissioning and maintenance services in a timely manner according to customer needs or agreements, and provide technical training to relevant customer personnel.
In the process of using the product, if the customer finds that the product cannot be used normally, he can immediately consult the after-sales service department of the marketing center, and explain in detail the model, specifications, use environment, failure situation, purchase date and service requirements of the product used. After the after-sale service department puts forward the handling suggestion, if it still cannot be solved, then it is decided to send someone or do other handling.